At Psychology Direct we handle complex and challenging rehabilitation cases. But this case was further complicated by a Russian client who would not work through an interpreter and therefore need a Russian speaking psychologist to provide therapy sessions. Not only that, but the client was shortly to be returning to Russia, and then travelling between the two countries, requiring a fast result and a creative approach to managing their therapy long-term. Additionally, therapy sessions needed to be carried out in Russian, but Rehabilitation reports provided in English to the UK based Case Manager.
The Case Manager came to us for help with this linguistic request, knowing finding the right mental health professional for this case, especially in the time available, was going to be a major challenge.
The Rehabilitation Case Manager at Psychology Direct flew straight into action, using their own knowledge of our extensive register to review the options. Knowing the pool of bilingual Russian/English speaking Psychologists available in a short timescale would be small, they used research skills, and our professional network, to secure recommendations and contacts.
In impressively quick time, a bilingual Psychologist able to take the case was secured. But the challenge didn’t end there. The client also needed ongoing therapy sessions whilst in and out of the country. The solution was proposed and agreed, that assessment and therapy sessions would be carried out over Skype.
A bilingual Russian/English speaking Rehabilitation Psychologist was found and secured for this case. Performing the assessment and further therapy sessions on Skype was a solution to the tight timescale and geographical movements of the client.
The Case Manager was incredibly grateful for the quick thinking and fast action by our proactive and resourceful Client Manager. They were able to supply the therapy sessions the client needed, in tricky circumstances, thanks to Psychology Direct.