AboutQuality Assurance

As dedicated professionals, we are all about quality. And that’s right across the board, in every aspect of what we do, giving you confidence that you are working with people who share your commitment to high standards.

From our client teams to the psychologists in our network; from internal systems to external service, quality assurance is embedded in our processes, performance and people.

I would highly recommend their service to anyone who is looking to provide the best quality psychology services for their clients’’.        Dr A H– Consultant Clinical Psychologist

 


Continually investing in the quality of our people

  • Many of our high calibre client service professionals are psychology graduates
  • Client Managers have deep industry and sector knowledge and understand your world
  • Client Managers are selected for their customer service, efficiency, organisation, resourcefulness and personal skills
  • In-depth three-month induction and ongoing intensive internal and external training for all staff
  • Client teams have in-depth knowledge of the Associates in our register
  • Regular 121’s and annual staff appraisals
  • Our people are engaged and share our company values

Robust vetting and proactive recruitment of the highest calibre Psychologists

  • High calibre Psychologists sought out for their experience and qualifications
  • All registered with the BPS and/or Health & Care Professions Council
  • Thorough vetting process carried out by us, so that you don’t have to
  • Enhanced DBS checks
  • Undertake CPD and committed to best practice
  • Have professional indemnity insurance in place
  • Our professional reputation means we attract highly qualified, specialist and experienced Psychologists
  • Evidence-based, objective Psychological assessments

Quality centred processes

  • A response to your initial telephone or online query, within one hour
  • CVs and quotes within 24 hours
  • Appointments established within a week for dates needed to meet your timetable
  • Dedicated Client Manager allocated for the duration of your case
  • In the case of holiday or sickness, seamless fully briefed handover and named cover provided
  • Thorough, practical reports provided in 4-6 weeks or less
  • Reports 100% quality checked/proofread for grammar and spelling but also to ensure they are clear, concise and meet legal and accuracy standards
  • Checking process ensures all questions are addressed and the report is fit for purpose
  • Consistency in layout and content so that clients know what to expect
  • Reports created in specific templates if requested
  • Processes in place to enable flexibility; to secure experts and deliver reports in faster, more challenging timeframes if necessary
  • Problem-solving – should issues arise, we’ll step in and do whatever we can to keep things on track
  • Complete transparency, appreciation of budgets and dedicated management of costs; quotes up front, no hidden extras, negotiate on your behalf you to keep costs down should unanticipated issues arise.
  • Random case management quality audits

Serious about monitoring our own performance

  • SLAs strictly adhered to and reviewed internally
  • Daily and weekly meetings detailing KPIs, actions, priorities and deadlines
  • Quarterly individual team meetings to share performance and best practice
  • Operations Manager responsible for QA and performance of client teams
  • Client feedback requested after every case
  • Annual service surveys sent to clients and Associates
  • All feedback taken seriously and used to inform continuous improvement in our operations and service
  • Ongoing investment in staff, systems, technology and training

Get in touch

Contact us using one of the tabs on the form below, or call us on 01306 879 975 to find out how we can help. Alternatively, click here to request a call back.

Our process

It's simple, we understand your need and...

We match associates to your needs

You instruct & we manage the Admin

Report QC checked & submitted on time